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Returns
  • To exchange an item simply email usat for a Return Authorization Number (RA#). Please provide your name, the item(s) to be returned, and the reason for the return . Unless the item is defective on arrival (DOA), you are responsible for all return shipping charges including insurance as well as the shipping cost of the new item. If the item is defective and is being replaced with the same item we will ship the new one to you at no charge.  If the item(s) were shipped for free, the shipping cost is refundable if the item(s) are returned.  Any item(s) sent back without an RA number will be returned to sender.
     
  • Defective items or items for exchange must be received within 10 days
     
  • All Sales Final on discounted/special priced items and special order items.
     
  • Any returned or refused order is subject to the full shipping cost and a 20% restocking fee. Non-defective returns have to arrive within 15 days of the delivery date. If the item is defective, we will ship you a new replacement at our cost using the same shipping service of the original order.
     
  • Returned merchandise must be in "brand new" condition (in original packaging, with all manuals and unfilled warranty cards). Merchandise that is received damaged, marked, or with missing packaging, will not be accepted. Buyer is responsible for all shipping costs. Once the returned order is examined and approved you will receive an in-store credit.
     
  • Items that do not qualify for exchanges or returns include plasmas , lcd over 26" , front projectors,cartridges, replacement lamps, needles, cases, racks, headphones, cleaner kits, fog juice, bubble juice, software, music or any item that shows wear and tear.

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